Warnings to America's Airports

 A Law Enforcement Watch Commander Fears for Our Airport Security
America's Commercial Airlines Missing, Stolen, Pilfered or Damaged Luggage Policies

The following U.S. Airlines luggage policies are updated periodically on this site. As a precaution though, always verify with each airlines respective websites for additional information. 


American Airlines:

The United Airlines baggage tracing/claim form asks travelers to provide details of each item -- including purchase receipts or proof of ownership for each item that is valued above $100:

    Article

    Color, size, material, label or brand

    Gender (male, female, child, infant)

    Where purchased

    Date purchased

    Origianl cost (USD)

    Or other currency (type and amount)


Alaska Airlines

Baggage Claim

Your checked baggage should be available to you at baggage claim within twenty (20) minutes of your flight's arrival. For more information, see our Baggage Service Guarantee.

Delayed or Damaged Baggage

Please report any irregularity concerning baggage to the Alaska Airlines Baggage Service Office at your arrival airport. All reports should be made in-person with the damaged baggage within 24 hours of arrival time. Failure to report baggage mishandling of any type will result in a denial of compensation.

Please note: it is important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Excess Valuation

Each ticketed passenger traveling on a U.S. domestic trip is covered to a maximum of $3,300 (USD) for loss to luggage or articles contained inside. For international travel covered under the Warsaw Convention, the baggage liability for delay, damage, or loss is approximately $9.07 (USD) per pound for checked baggage and $400 (USD) per passenger for unchecked baggage. For international itineraries where the Montreal Convention applies, the liability for the delay, damage or loss to checked and unchecked baggage is limited to 1,131 Special Drawing Rights (SDRs) per passenger. If the cost of replacing your luggage or packed belongings exceeds the maximum compensation amount, you may want to declare a higher value by purchasing "excess valuation." Excess valuation is simply an extension of liability in the event of loss or damage, up to a maximum of $5000 (USD). If you purchase excess valuation, you'll be asked to describe the contents of the bag. Excess valuation may be purchased for fragile items, but liability coverage extends to loss only (note exceptions below). Excess valuation is not the same thing as insurance. Insurance is not sold by Alaska Airlines for checked baggage.

For both domestic and international travel, the following items are not covered for loss or damage, and excess valuation cannot be purchased. Acceptance of these articles or any similar valuables are at your own risk. Pack them in a carry-on bag if possible. Note: Medication should always be in your carry-on bag.

    Antiques, heirlooms, Antlers, game trophies, pelts, Art objects, sculptures, Binoculars, telescopes, optical devices including eyeglasses,  Business contracts, documents, Cameras, video and photographic equipment, camcorders, audio equipment, film, camera equipment, photographs, Cash, currency, Computers and related equipment, Furs, including coats, gloves, and hat,s Historical artifacts,  Irreplaceable books, publications, collectibles such as baseball cards, Jewelry, watches, Keys, Medication, Negotiable papers, Original manuscripts, Personal electronic devices such as compact disks and video game cartridges, Precious metals, stones, or materials,  Sales samples, Securities, Silverware

Fragile Packages

If you pack fragile items, advise the Customer Service Agent when you check in so the bag can be properly labeled with FRAGILE stickers. Items packaged in cardboard boxes are covered in case of loss, but are checked at your own risk for damage. An exception is made for items in the original manufacturer's shipping container and packaging, but only if the original manufacturer's seal has not been broken.


Delta Airlines

Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier immediately after discovery of damage and, at the latest, 7 days from receipt; in case of delay, complaint must be made within 21 days from date baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

Delayed, Lost, or Damaged Baggage

Making sure your baggage is handled properly is important to us. If your baggage gets delayed or lost, we will work to return it to you as soon as possible. If it is damaged in transit, we will help you repair it under many circumstances. Find the details below.

Delayed Baggage

Baggage Online Claim Forms

Expense Reimbursement

Lost Baggage

Missing Items

Damaged Baggage & Repair Service

Delayed Baggage

When you notify one of our representatives that your bags are delayed, you will receive a file reference number. Please keep this number, as you will need to refer back to it while when initiating claims or inquiring about your property. You may be eligible for a bag fee rebate if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. You may also track the status of your checked luggage using our online tracking form.

Baggage Online Claim Forms

Please accept our apology for the mishandling of your baggage. To process your claim for Delayed, Damaged, Missing Items or Lost baggage, First obtain a File References Number from the Baggage Service Center, then please complete the online claim form providing details on your travel itinerary and your mishandled property.

If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim.

Enter the passenger's name and file reference number to begin.

First Name

Last Name

File Reference Number

Return to top

Expense Reimbursement

Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of a passenger's bag. Reasonable expenses generally are $50 per day for up to 5 days. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located. Please note, if your bag is still missing, you must submit a baggage online claim form as described above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please submit this form and upload your receipts at time of submission for consideration of reimbursement.

Lost Baggage Checked Baggage

If your bag is lost in transit, we apologize for the inconvenience and ask that you notify a Delta representative to receive a file reference so we can try to locate your baggage. If unable to locate you can complete and submit the online Baggage Claim Form above. You can track your missing baggage with our Track the Status tool. Bags can be tracked using your bag tag number(s) or the file reference number given to you by a Delta representative.

Baggage Service Numbers (within the USA)

If you are calling with a baggage related issue between 7am and midnight (Eastern time), you may speak with a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043.

International Baggage Service Numbers

If you are calling with a baggage related issue from the following countries, the hours of operation of the call center are listed in the chart below.  The phone number listed for each country is specifically for use when calling from that country.

Missing an Item? From a checked bag

If you have received your bag and discovered there are items missing, you must immediately report the missing property to a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043. Items missing from checked baggage must be reported within 24 hours for domestic travel and within 7 days for international travel.  Once a Delta representative has provided a reference number, please complete and submit the online Baggage Claim Form above (select "damage/missing property claim") within 30 days from the date reported.

If a reference number was not given to you by a Delta representative please contact us using the Comment/Complaint? link on delta.com and choose baggage, damage baggage.

Unchecked Baggage

If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.

Report Lost Items

If you lost an unchecked item onboard a Delta flight, in the Delta gate area, or in a Delta Sky Club within the last 7 days, we will make every effort to return it to you as quickly as possible. However, due to the large number of items lost, we will only contact you if we locate your item.

If your baggage has been delayed or you're missing an item from your checked luggage, please see Delayed, Damaged or Lost Baggage.

For any items left at a TSA security check point, please contact the TSA at 866-289-9673 or visit tsa.gov.




Southwest Airlines:

Liability

Southwest Airlines' liability for lost, damaged, or delayed baggage is limited to $3,300.00 per fare-paying Customer.

Claims

Damaged or lost baggage must be reported, in person, within four hours of Customer's arrival at destination.

I’ve arrived at my destination, but my baggage has not. What should I do?

Go to the Southwest Airlines Baggage Service office located in the airport baggage claim area or at the ticket counter to report your delayed bag. The Southwest Airlines Baggage Service Agent will create a report and provide you with a receipt of this report. You will then receive updates regarding the status of your bag. We also provide a phone number that you can call to follow up on the status yourself.

What happens if my baggage is never located?

    Instructions on how to file a claim for lost baggage will be provided to you at the time you make a report with one of our Employees at the airport.  If your bag is not located by the local Baggage Service Office after five days, you may download the form necessary to pursue your claim with our Central Office.  Download claim form.

i. Limitations of Liability

(1) General. The liability, if any, of Carrier for loss of, damage to, or delay in the delivery of Checked or carryon Baggage and/or its contents, with the exception of wheelchairs, mobility aids, and assistive devices used by a Qualified Individual with a Disability, is limited to the proven amount of damage or loss, but in no event shall be greater than $3,300.00 per fare-paying Passenger pursuant to 14 CFR § 254.4 unless the passenger at time of checkin has declared the value of the baggage to be in excess of Three Thousand Three Hundred Dollars ($3,300.00) ("excess valuation") and has paid an additional charge of One Dollar ($1.00) for each One Hundred Dollars ($100.00) of excess valuation. See Section 2 below for excess valuation limitations.

(i) Carrier will compensate the Passenger for reasonable, documented damages incurred as a direct result of the loss of, damage to, or substantially delayed delivery of such Baggage up to the limit of liability, provided the Passenger has exercised reasonable efforts and good judgment to minimize the amount of damage. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less depreciation for prior usage.

(ii) Southwest does not assume liability for claims of missing or damaged articles if a Passenger‟s Checked Baggage is not damaged, delayed, or lost.

(2) Excess Valuation.

(i) The declared excess valuation for baggage shall not exceed One Thousand Two Hundred and Fifty Dollars ($1,250.00) above the Three Thousand Three Hundred Dollar ($3,300.00) limitation of Carrier's liability established by this Contract of Carriage, for a total maximum declared valuation of Four Thousand Five Hundred and Fifty Dollars ($4,550.00). Excess valuation coverage is not available for money; jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious

gems and metals; negotiable papers; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors‟ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables.

(ii) When excess value is declared, the passenger's baggage and its contents may be inspected by Carrier's Employees. Such baggage must be checked, and excess valuation coverage will apply only to the point to which it is checked by Carrier and claimed by the passenger.



Jet Blue

Making a baggage claim

Delayed Baggage

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.

For a list of our specific airports, Click Here

Baggage Claim Follow up

If you’re following up on a baggage claim, Click here to use our online baggage claim system, or Central Baggage Services can be reached at 1-866-538-5438

Items that JetBlue Does Not Hold Liability for:

The following items are accepted for transportation at your own risk. JetBlue will not be liable for damage, loss or spoilage of these items.

You may choose to carry the item(s) with you if they meet the requirements for carry-on baggage. Essential medication or currency should always travel with you and should never be checked.

Fragile or unsuitably packaged items (such as antiques, art, bottles, cameras [video, still, projectors], ceramic, computer equipment, glass, hockey sticks, liquids (Alcohol Guidelines), luggage totes, mirrors and other items subject to break in transit, musical instruments, precision tools, radios, small appliances, sound reproduction equipment, televisions or trophies)

Irreplaceable or essential items (such as antiques, artifacts, car keys, house or other keys, currency, checks, negotiable papers, securities, essential medication, heirlooms, collectible items, irreplaceable business documents, jewelry, precious stones or metals including silverware, natural fur products, optics, contact lenses, paintings/works of art)

Perishable items (such as fish, meat or any perishable food item, flowers or plants)



United Airlines:

Missing items

Missing items from baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, but must be reported to United Airlines in writing no later than four hours after discovery. Missing items may be reported to the United Airlines Baggage Resolution Service Center at its 24-hour, seven-day-a-week, toll-free number: 1-800-335-BAGS (1-800-335-2247). If the toll-free number is not available in your area, please call 1-281-821-3526.

For your convenience, the claim form is available for download in Adobe PDF format in English (230 KB), French (245 KB), Spanish (246 KB) and Portuguese (243 KB).

Download Adobe Acrobat readerDocuments may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.

Articles lost or damaged at security checkpoints

United is not liable for property that has been lost or damaged due to security screening requirements.

The Transportation Security Administration (TSA) assumes responsibility for security at airports. TSA is responsible for reviewing all claims relating to the screening of passengers and their baggage and, with limited exceptions, will determine whether claims should be paid and in what amount. In order to protect your rights, you must file a written claim with TSA and you should call the TSA Consumer Hotline at 1-866-289-9673 for assistance.

Delayed baggage and claim form

Delayed baggage should be reported to the airport Baggage Service Office immediately after the arrival of your flight, but must be reported to United Airlines in writing no later than four hours after discovery of the delay. For information regarding your delayed baggage, contact the United Airlines Baggage Resolution Service Center.

Delivery release for delayed baggage

Use the delivery release if you are not going to be home when your baggage is delivered. For your convenience, the delivery release is available for download in Adobe PDF format.

Claim form for delayed baggage

For your convenience, the claim form is available for download in Adobe PDF format in English (245 KB), French (245 KB), Spanish (246 KB) and Portuguese (243 KB).

Download Adobe Acrobat reader Documents may require the Adobe Acrobat reader, available for free from Adobe for Windows, Macintosh, UNIX and other platforms.

What do I do if I have delayed or missing baggage?

Baggage that is missing or delayed should be reported in person prior to leaving the airport. This notification should take place within four hours after the arrival of the flight on which the bag was checked.

Delayed bags, damaged bags or missing property

1-281-821-3526

1-800-335-2247 (Toll-free from U.S. and Canada)

00-800-33-55-2247 (Toll-free from Europe)

011-866-563-3244 (Toll-free from Mexico)


America West

Dear Valued US Airways Customer:

Please accept our sincere apology for the mishandling of  your property.  We understand  your concern and realize the inconvenience this causes.  US Airways will make every effort to merit your future business by handling your report in an efficient and equitable manner.

CUSTOMER INSTRUCTIONS

While our efforts to locate your property continue, it is imperative that you complete this claim form and return it to us within 45 days after your flight date.  The most intensive phase of tracing is based on the accuracy of the information provided and completed in its entirety with a detailed description of each individual item contained within the bag(s) or the items that are missing. If your claim involves more than one piece of baggage, please itemize each bag and its contents separately.  Failure to include the requested information may affect the processing of your claim.

¾ Customer copy of the flight ticket or E-Ticket receipt

¾ Claim form must be signed by all affected customers

¾ Original proof of purchase for items valued at $150 USD or higher

¾ Baggage claim checks

¾ Excess value receipt, if excess value was declared

¾ Receipts are required for all interim reimbursement

¾ For European customers only, complete bank information on next page

CLAIM RESOLUTION INFORMATION

Tracing of your property began as soon as you reported the mishandling to our agent.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS   For domestic travel between points within the United States (except for domestic portions of international journeys), US Airways  liability for loss of, damage to, or delay in delivery of a passenger’s checked baggage is limited to $3,300 per ticketed passenger unless a higher value is declared in advance and additional charges are paid.

Excess valuation may not be declared on certain types of valuable articles.  US Airways assumes no liability for high value, fragile, or perishable items carried in connection with domestic travel.

For international travel (including domestic portion of international journeys) to which the Montreal Convention applies, liability for loss, delay, or damage is limited to 1,131 SDR per passenger for baggage, whether checked or unchecked, unless a higher value is declared in advance and additional charges are paid.  Exchange rates are available at

www.IMF.com.

LIABILITY LIMITATIONS   For tracing purposes, please list all items regardless of liability.

As detailed in our Terms of Transportation, US Airways is not liable for loss, damage to, or delay of perishable property; nor liable for damage caused by fragile articles, liquids, or perishables.

These limits of liability are applicable for domestic travel within the United States.

• Currency  • Silverware  • Negotiable Papers/Securities/Documents

• Spirits  • Precious Metals/Stones  • Books/Manuscripts/Publications

• Optics  • Natural Fur Products  • Sound Reproduction Equipment & Related Items

• Keys  • Antiques/Heirlooms/Collectibles  • Electronic Components/Equipment & Related Items

• Blueprints  • Artistic Items  • Business Samples/Equipment/Documents & Irreplaceable Items

• Jewelry  • Lifesaving Medication  • Computer Hardware/Software & Related Items

• Photographic/Cinematographic Audio/Video Equipment & Related Items

I feel that my baggage was mishandled. Who do I contact with my concerns?

To follow up on delayed or damaged bags, just contact Central Baggage Resolution.

My bag was lost several days ago and hasn’t been found yet. What do I do next?

If you bag hasn't been returned to you within five days of your arrival, you’ll need to fill out and submit a passenger property form.


Frontier Airlines:

Damaged/Lost Baggage

We'll do everything possible not to damage or lose your baggage, but sometimes it happens. If your baggage does not arrive in the condition in which it was received, or if it doesn't arrive with you, we'll do our best to make things right. First off, it's really important for you to report property loss or damage before you leave the airport.  All baggage loss and damage claims must be made within four hours of your flight's arrival. We sincerely want to help, so we need to know as soon as possible.

We have some extensive language about loss, damage and delay of property included in our Contract of Carriage (PDF) which you can view by clicking the link. In the meantime, here's an important excerpt:

Liability for loss or damage to checked baggage is limited to $3,300 per ticketed passenger.

International Liability Limit

For travel governed by the Warsaw Convention, liability is limited to USD 9.07 per pound, or actual value, whichever is less, for checked baggage and USD $400 per passenger for unchecked baggage.

For travel governed by the Montreal Convention, liability is limited to 1,131 Special Drawing Rights per passenger for checked and unchecked baggage.

Damaged Baggage

If your baggage was damaged, we'll do what we can to make things better. Here's what you need to do:

Within four hours of your arrival please go to our Baggage Service office in the airport where you arrived and report the damage.

Show the baggage to the agent so he or she can assess the damage and liability. Please understand that we'll do what we can, but know that we aren't liable for normal wear and tear, including scratches, small dents, rips, tears, and basically, well, dirt. We also aren't liable for torn, scratched, missing telescopic handles, straps, zippers, wheels or wheel casings.

If you tried to stuff a year's worth of clothes into that small weekend bag — in other words, you overstuffed your stuff — we're not liable.

Also keep in mind that we aren't liable for the baggage carried in the passenger compartment of the aircraft.

If you put anything from the following l-o-n-g list in your bag - whether or not you told us about it - we aren't liable for it: keys, jewelry, cash, cash equivalents (including checks, gift certificates, and gift cards), silverware, china, glass, ceramics, pottery, bottles, negotiable papers, securities, business documents, files, manuscripts, publications, blueprints, precious metals/stones, antiques, heirlooms, irreplaceable items, collectibles, artifacts, paintings/works of art, art supplies, natural fur products, tobacco products, medication, orthotics, surgical supports, optics/vision devices, orthodontics, natural fur products, trade/commercial samples, photographic/video/electronic equipment and accessories, sound reproduction equipment, CDs, DVDs, musical instruments, computer equipment (including hardware, software, and all accessories), machinery and/or their parts, unsuitably-protected recreational and sporting equipment, bags made from lightweight material not designed for shipping, fragile articles, or other similar valuable items and commercial effects.

Lost Baggage

Nothing's worse than standing at that baggage claim and having your bag not show up. If this happens, we want to get things fixed for you. First, go to our Baggage Service office before you leave the airport, which is in the baggage claim area or at our ticket counter, to report your delayed bag. The baggage service agent will create a tracing file and provide updates to you regarding the status of your bag.

Items Left On The Plane

Hey, you were sitting for a long time and we know you were anxious to get off that plane. We know the scenario: You're well inside the terminal and 'doink,' you remember that special something you left in the overhead compartment. It happens. Please return to the gate and ask if a customer service representative may be able to help you retrieve the item immediately.

If you've already left the airport, please contact our Found Property voicemail at 877-461-5737 (option 2) or send an email to lostandfound@flyfrontier.com with a detailed description of your lost item, your flight information, and your contact information. All recovered items are sent to Found Property and held for 30 days, while we attempt to reunite them with you. If your lost article is found, one of our representatives will contact you. However, if we don't locate your item, please understand that we will not be contacting you.

Rule 230 - Claim Limits And Procedures

A. General

1) Liability, if any, for the loss of, or damage to baggage (whether checked or otherwise delivered into the Airline's custody) shall never exceed $3,300 per ticketed passenger. A passenger will be compensated for reasonable, documented direct damages up to the limit of liability, provided the passenger has made reasonable effort to minimize the amount of damage. Actual value for reimbursement of lost or damaged property will be determined by the documented original purchase price less any applicable depreciation.

Rev42 10/31/12Pg. 29 of 38 Rule 230 - Claim Limits And Procedures

C O N T R A C T O F  C A R R I A G E

2) Liability for wheelchairs, mobility aids, and assistive devices used by an individual with a disability if lost or damaged shall be up to the original purchase price of the device.

3) Passengers who incur incidental expenses as a result of delayed baggage delivery will be reimbursed per established Department of Transportation guidelines.

B. Exclusion From Liability

1) When the ordinary standard of care has been exercised, the Airline is not liable for loss of, damage to, or delay in delivery of any perishables, liquids or fragile items which are unsuitably packed or which are included in a passenger's checked baggage, with or without the Airline's knowledge. Fragile items that are unsuitably packed will be checked upon execution of a Limited Release tag (refer to Rule 190 - Baggage Acceptance). The Airline is not liable for damage to checked baggage that has a Limited Release form signed by the passenger.

2) The Airline is not liable for the following:

a) Baggage carried in the passenger compartment of the aircraft and remaining in the personal possession of the passenger.

NOTE: Assistance provided by crewmembers to properly store such items does not transfer liability to the Airline.

b) Items included in checked baggage, with or without the knowledge of the Airline, including:

c) Articles such as tents, sleeping bags, or other items that are strapped, taped, or tied to other pieces

of baggage, which may become separated as a result of normal handling during transportation.

d) Baggage of industry reduced-rate passengers and buddy pass riders.

e) “Special” or “consequential” damages such as lost wages, ground transportation, temporary lodging, unavailability of keys, and other “inconveniences” or emotional distress resulting from damaged, delayed, or lost baggage.

f) Expenses incurred for baggage checked after the minimum cut-off time, as an exception to the requirements stated in Rule 205 - Checked Baggage and Carry-On Baggage, including delivery expenses, as a result of the baggage not being loaded on the same flight as the passenger.

• optics • orthotics • keys • medication • surgical supports• jewelry • antiques • heirlooms

• samples • money • precious  metals• natural fur products• silverware • irreplaceable items

• CDs  /  DVDs • collectibles • dentures• orthodontics• negotiable papers• securities • artifacts

• paintings/works of art• art supplies • books • toys • business documents• files • blueprints

• manuscripts • publications • hand and power tools • machinery and their parts

• sound reproduction equipment • musical instruments • photographic/video/electronic

equipment and accessories • computer equipment (including hardware, software and all

accessories)• unsuitably protected recreational and sporting equipment• bags made from lightweight material not designed for shipping

• fragile articles or other similar valuable items and commercial effects

g) Damage to or loss of baggage, delays in delivery, or any related expenses when a ticket is used by any person other than the person to whom it was issued.

h) Normal baggage wear and tear including:

i. scratches, small dents, rips and tears, and soiling

ii. torn, scratched, or missing handles, telescopic handles, straps, zippers, wheels or wheel casings

i) Damage to baggage as a result of over-packing or misuse.

j) Damage to internal contents if the baggage's exterior does not indicate such damage could occur.

C. Declaration of Higher Value

Frontier does not offer value differential.

D. Time Limitations

1) Preliminary Baggage Notice: The Airline is not liable for loss of, damage to, or delay in delivery of any baggage unless written preliminary notice is submitted in person by the passenger within 4 hours after the arrival of the flight on which the loss or damage is claimed to have occurred.

2) No claim for any loss of, damage to, or delay in the delivery of any property or baggage will be reviewed by the Airline unless written notice of the claim is provided within 45 days of the alleged incident.

3) No legal action on any claim may be maintained against the Airline unless the action has commenced within 6 months from the date of the alleged incident.

E. International Travel (including domestic portions of international itineraries)

1) The Airline's liability for loss, delay or damage to checked baggage is limited as follows:

a) Warsaw Convention: For international travel where the Warsaw Convention applies, liability is USD 9.07 per pound, or actual value, whichever is less, for checked baggage and USD 400 per passenger for unchecked baggage.

b) Montreal Convention: For international travel where the Montreal Convention applies, liability for loss, delay, or damage to baggage is limited to 1,131 Special Drawing Rights per ticketed passenger.

i. The conversion rate in effect on the date of loss is used for determining maximum liability amount.

ii. Exchange rates are available online at www.imf.org


U.S. Airways:

Baggage liability

Liability for loss, delay or damage to checked baggage is limited to $3,300 per ticketed passenger for travel entirely within the U.S.

When US Airways has exercised the ordinary standard of care, it shall not be liable for damage to or damage caused by fragile articles, liquids, or perishables, nor for the loss of, damage to, or delay in:

Antiques/heirlooms/collectibles, Blueprints, Business samples, equipment, documents & irreplaceable items, Currency, Equipment, Keys, Natural fur products, Optics, Precious metals and stones, Sound reproduction equipment, Artwork, Books, manuscripts, publications, Computer hardware, software, etc., Electronics, Lifesaving medication, Negotiable papers, securities, documents, Photographic, cinematographic audio/video equipment, Silverware, Spirits, International baggage liability policy

For international travel (including the domestic portions of international flights) to which the Montreal Convention applies, US Airways' liability for loss, delays, or damage to baggage is limited to approximately $1,807 per passenger for checked and unchecked baggage.

Local airport/government regulations state that any baggage over 70 pounds is not accepted for travel from: MAN, LGW, GLA, LIS, BRU, LHR, DUB.

Delayed bags

If your bag is delayed, please notify a US Airways representative before leaving the airport and within 4 hours of arrival at your destination. Contact a baggage representative for information on purchasing essential items if needed.

Reimbursable expenses

When waiting for your delayed baggage, ask a baggage representative to inform you of the reimbursement guidelines before purchasing essential items. We'll consider reimbursement for reasonable items such as toiletries while you're waiting for us to return your property.

If your bags have not been located and returned within 5 days, mail or fax the Passenger Property Form to the Central Baggage Resolution Office. For reimbursement consideration, please send your receipts to this address.

US Airways Central Baggage Resolution – RWB-BGZ

4000 East Sky Harbor Blvd.

Phoenix, AZ 85034

Fax: (480) 693-2305